Last updated:
I's Co., Ltd. (the "Company") develops and provides KeyCenter, AI agent automation services for Amazon sellers. This AI Policy sets out the principles by which the Company uses AI responsibly, safely and transparently. This English version is provided for reference only. In the event of any discrepancy or inconsistency between the Japanese version and this English version, the Japanese version shall prevail.
1. Basic Principles
The Company uses AI in accordance with the following principles:
- Human-centered: AI supports and augments human decisions and work.
- Safety and reliability: the Company verifies and monitors AI behavior and works to prevent harm.
- Fairness: the Company strives to avoid unfair discrimination or bias in AI output.
- Transparency and accountability: the Company explains how AI is used in the Services as far as reasonably possible.
- Privacy and security: the Company protects personal information and customer data appropriately.
2. Scope of AI Use
AI agents in the Services are used for inventory and warehouse management, demand forecasting and analytics, listing and catalog automation, repricing, advertising optimization, and customer messaging and review management. The Company may use AI models and services provided by third-party providers as components of the Services.
3. Human Oversight
Customers can configure approval flows, thresholds and limits for automated actions, such as price changes, advertising budgets and replenishment orders, and can pause AI agents at any time. The Company monitors the operation of AI agents and responds to anomalies, and customers retain final responsibility for business decisions.
4. Handling of Data
The Company uses customer data only within the scope necessary to provide and improve the Services, in accordance with the Privacy Policy and the Terms of Service.
The Company does not provide customer data to third parties for the purpose of training third-party AI models, and does not use customer data to train third-party models without the consent of the customer. Where third-party AI services are used, the Company selects services and settings under which input data is not used for model training, as far as available.
5. Compliance with Amazon Policies and Laws
The Company designs and operates AI agents to comply with the Amazon Services Business Solutions Agreement, the Selling Partner API policies, Amazon advertising policies and other Amazon rules, as well as applicable laws. AI agents are not used for review manipulation, prohibited communications with buyers, unfair pricing practices or other conduct prohibited by Amazon or by law.
6. Accuracy and Limitations of AI Output
AI output is generated based on statistical models and may contain errors. The Company works to improve quality through testing and monitoring but does not guarantee the accuracy or results of AI output. Generated text intended for customers or buyers should be reviewed as appropriate before use.
7. Security
The Company implements security measures for AI systems, including access control, protection of credentials, logging and measures against misuse such as prompt injection, in accordance with its Information Security Policy.
8. Review and Inquiries
The Company reviews this policy as necessary in response to developments in AI technology, laws and social expectations. For inquiries regarding this policy, please contact info@keycenter.jp.
株式会社I's（I's Co., Ltd.）／ 〒160-0021 東京都新宿区歌舞伎町2丁目20番9号 三経75ビル B1F